Privacy Policy
Effective Date: August 1, 2025
Hex Forge Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Fill out our contact form
- Request a consultation or quote
- Communicate with us via email or phone
- Engage our services
This information may include:
- Name
- Email address
- Phone number
- Company name
- Project details and requirements
- Business information relevant to the services requested
Payment Information
We use Stripe as our payment processor. We do not directly collect or store your credit card or banking information. When you make a payment, your financial information is collected and processed directly by Stripe in accordance with their privacy policy. We only receive confirmation of payment and associated invoice details.
For more information about how Stripe handles your data, please visit: https://stripe.com/privacy
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of access
- Geographic location (city/state level)
- Device information
This information is collected through cookies and similar tracking technologies, including Google Analytics.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver web development and SEO services
- Send invoices and process payments
- Communicate about projects and services
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
Legal Basis for Processing
For users in applicable jurisdictions, we process your personal information based on:
- Consent: You have given clear consent for us to process your personal information for a specific purpose
- Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
- Legal obligation: Processing is necessary for us to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Stripe (payment processing)
- Email service providers
- Web hosting providers
- Analytics providers
These service providers are contractually obligated to protect your information and may only use it to provide services to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If Hex Forge Studio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:
- Contact form inquiries: 2 years
- Client project information: 7 years (for tax and legal compliance)
- Payment records: 7 years (for tax and legal compliance)
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to our processing of your personal information
- Opt-out: Unsubscribe from marketing communications
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (note: we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us at our contact page.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Remember your preferences and settings
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us
Data Protection Officer
For significant privacy concerns or to exercise your data rights, you may also contact our designated privacy representative at hello@hexforgestudios.com.
Questions About Our Privacy Policy?
If you have any questions or concerns about how we handle your personal information, we're here to help.